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VITA Volunteers

How do the Volunteer Income Tax Assistance (VITA) and (MFT) programs help our community?

In 2015, VITA and MFT volunteers helped return $1.3 million in Earned Income Tax Credit (EITC) and more than $3.9 million in refunds to 3,182 families in our community. The total impact of these programs was $5.1 million!

As a VITA or MFT Volunteer, YOU can be part of that impact. Learn a new skill, build your resume, and support your community! Serve as a greeter, tax assistant, or tax preparer.  

Reasons to become a VITA volunteer: 
- NO prior experience is necessary!
- FREE guided training and certification through the IRS is provided by United Way.
- Flexible schedule, giving 1 to 5 hours per week during tax season (January- April).
- Continuing Education credits available for Tax Professionals.

To view detailed descriptions of each volunteer position, click on the links below:

Greeter: Greets clients as they arrive and ensures that clients have all required documents. Greeters will need to complete a brief online IRS ethics training and attend the pre-season orientation in January.

Tax Preparer:
Prepares clients' tax returns based on certification level obtained through the IRS training modules. United Way will provide the resources and materials needed to complete both online and in-person training. The online portion of the training can be completed at the volunteer's pace, and several "classroom" training sessions will be held in the fall. Tax Preparer volunteers will also need to attend the pre-season orientation in January.

Tax Assistant: Assists clients who choose to complete their own taxes on at a VITA site. Assistants must complete an in-person training session in the fall and attend the pre-season orientation in January.

VITA site locations include Pensacola State College Main, Milton, and Warrington campuses, and St. Sylvester's Catholic Church in Navarre. Learn more about site location hours of operation and open dates. 

Sounds great! Where do I sign up?

If you're interested in becoming a VITA volunteer, please call Carlee Hoffmann at 850-434-3157 or send us an email. You'll need to attend an orientation to learn more about training and getting certified. Orientations will be held at the United Way office building located at 1301 W. Government St. on an indidividual basis. 

Additionally, all VITA volunteers must be certified through the IRS. For more information on what is required to get certified, please contact our office.



VITA is funded through grants awarded to United Way of Escambia County by Wells Fargo, Regions Bank, Hancock Bank, the Internal Revenue Service and United Way Worldwide. Additional support is provided by our sponsors at Publix and Gulf Power.

Learn more about our Free Tax Help programs. 

Here are some Common Tax Filing Resources you need to know about before you file online. Check out this Tax Preparation Checklist!

Find out the goals and outcomes being accomplished through United Way and Financial Stablity Community Funded Partners.