VITA Volunteers

How do the Volunteer Income Tax Assistance (VITA) and (MFT) programs help our community?

Volunteer Income Tax Assistance (VITA) volunteers provide free tax help for families with low to moderate incomes. In 2016, volunteers helped return valuable tax credits and refunds to over 3,000 families in our community. The overall impact of the VITA program was $5.9M!

As a VITA Volunteer, YOU can be part of that impact. 

Reasons to become a VITA volunteer: 

- Support your community
- No prior experience needed
- Learn a new skill
- Build your resume 
- FREE guided training and certification through the IRS.
- Flexible schedule, giving 1 to 5 hours per week during tax season 
- Earn Continuing Education Credits as a Tax Professional


To view detailed descriptions of each volunteer position, click on the links below:

Greeter: Greets clients as they arrive and ensures that clients have all required documents. Greeters will need to complete a brief online IRS ethics training and attend the pre-season orientation in January.

Tax Preparer: Prepares clients' tax returns based on certification level obtained through the IRS training modules. United Way will provide the resources and materials needed to complete both online and in-person training. The online portion of the training can be completed at the volunteer's pace, and several "classroom" training sessions will be held in the fall. Tax Preparer volunteers will also need to attend the pre-season orientation in January.

Tax Assistant: Assists clients who choose to complete their own taxes on at a VITA site. Assistants must complete an
in-person training session in the fall and attend the pre-season orientation in January.

2018-19 VITA site location information will be coming soon. 

**VITA volunteers must be certified through the IRS. For more information on what is required to get certified, please contact our office.

Ready to volunteer? Get connected today by emailing or calling (850) 912-8163. Have questions about the program? Contact Financial Stability Program Outreach Manager, Katrina Madden at or (850) 912-8245. 



VITA is funded through grants awarded to United Way of Escambia County by Wells Fargo, Regions Bank, Hancock Bank, the Internal Revenue Service and United Way Worldwide. Additional support is provided by our sponsors at Publix and Gulf Power.

Learn more about our Free Tax Help programs. 

Here are some Common Tax Filing Resources you need to know about before you file online. Check out this Tax Preparation Checklist!

Find out the goals and outcomes being accomplished through United Way and Financial Stablity Community Funded Partners.